Shipping policy

Order processing

Orders are usually prepared within 2–5 business days. Weekends and public holidays are not business days. You will receive an order confirmation after checkout and, when available, a shipping confirmation with tracking information.

Estimated delivery times

For our primary delivery markets—the United States, United Kingdom, Canada, Australia, and New Zealand—delivery usually takes 7–20 business days after dispatch. The estimate available for your destination is shown at checkout where supported.

Orders are normally delivered within 30 calendar days after order confirmation unless a different timeframe is clearly agreed before purchase. Delivery estimates are not guarantees and can be affected by carrier delays, customs processing, public holidays, weather, or an incomplete address. We will communicate any material delay that becomes known to us.

Fulfillment and separate packages

Orders may be fulfilled and shipped by logistics partners from different fulfillment facilities. Items from the same order may therefore arrive in separate packages or on different dates. Separate packages do not create an additional product charge.

Shipping charges

Available delivery methods and shipping charges are shown at checkout before payment. Please review them carefully before completing your order.

Tracking

Tracking is provided when it is available for the selected carrier and service. A tracking link can take several business days to show its first update. If your delivery estimate has passed, contact us through our contact page with your order number so we can investigate.

Customs, taxes, and import charges

For cross-border orders, customs duties, import taxes, brokerage fees, or similar charges imposed by the destination may be payable by the recipient unless checkout clearly states that they are included. These charges are set by local authorities and are not controlled by Retvora.

Address changes and delivery problems

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs to be corrected; changes cannot be guaranteed after processing begins. If a package is delayed, lost, returned, or marked delivered but cannot be found, submit the details through our contact page. We will review the tracking information and work with the carrier or logistics partner on the appropriate resolution.